SHIPPING & RETURNS

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Thank you for shopping with Vellira. Please review our shipping guidelines below.

Processing Time Orders are processed within 1–3 business days after payment confirmation. Orders are not shipped or delivered on weekends or holidays.

Shipping Time Once your order has shipped, estimated delivery times are:

• Domestic orders: 3–7 business days

• International orders: 7–20 business days, depending on destination and customs processing

Delivery times are estimates and are not guaranteed, as they may be affected by customs, weather, or carrier delays outside our control.

Shipping Rates Shipping costs are calculated at checkout based on your location and the size/weight of your order. We may offer free shipping promotions from time to time — any applicable threshold will be displayed at checkout.

Order Tracking Once your order ships, you will receive a confirmation email with a tracking number. Please allow up to 48 hours for tracking information to update.

Customs, Duties & Taxes (International Orders) International customers are responsible for any customs duties, import taxes, or fees charged by their country. These charges are not included in the item price or shipping cost and are the buyer's responsibility.

Lost or Delayed Packages If your package appears lost or is significantly delayed, please contact us at [insert support email] with your order number, and we will assist in tracking it down with the carrier.

Incorrect Address Please double-check your shipping address at checkout. Vellira is not responsible for orders shipped to an incorrectly entered address. If you notice an error, contact us immediately after placing your order so we can attempt to correct it before shipment.

Return & Refund Policy

We want you to love your Vellira purchase. If something isn't right, here's how returns and refunds work.

Return Window You may request a return within [insert number, e.g. 14 or 30] days of receiving your order.

Eligibility for Return To be eligible for a return, items must be:

• Unused, unworn, and unwashed

• In original condition with tags attached

• In their original packaging

Final sale items, intimate apparel, and swimwear are not eligible for return, unless defective.

How to Start a Return Contact us at [insert support email] with your order number and reason for return. We will provide instructions for sending the item back.

Return Shipping Costs Unless the item arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs. We recommend using a trackable shipping method, as we are not responsible for items lost in transit back to us.

Refunds Once we receive and inspect your return, we will notify you of the approval status. Approved refunds will be issued to your original payment method within 5–10 business days. Original shipping fees are non-refundable.

Exchanges If you'd like a different size or color, please contact us — we're happy to check availability and arrange an exchange where possible.

Damaged or Defective Items If your item arrives damaged or defective, contact us within 48 hours of delivery with a photo of the issue, and we will arrange a replacement or full refund at no additional cost to you.

Order Cancellations Orders can be cancelled for a full refund only if they have not yet been processed for shipment. Once an order has shipped, our standard return policy applies.